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Hear What ETR Customers Have To Say
Don’t just take our word for it! See what ETR customers have to say about their experiences with East Texas Refrigeration. Whether purchasing a new, full AC install or depending on our top rated Energy Savings Service Agreement, our customers always come first! Check out our Reviews and Testimonials and see for yourself why ETR is the TRUSTED HVAC service provider in East Texas.
Highly recommend ETR! Came into work around 8 am and immediately notice the A/C was not working. After calling and speaking with Whitney, she was able to send two friendly and professional technicians to our facility with in a couple of hours. Which I was pleasantly surprise and grateful on how fast they were able to arrive. They immediately got to work and I say within an hour to and hour and a half figure out was wrong and fix the problem. Even was nice enough to change the filter and clean up the mess. 🙂 So starting from the time I called 8am to the job being complete, 12pm (4 hours) we now have cool air again. (Which in TX is a God Send) We are super happy with ETR for the speediness and ability to fix the problem. Thank you Whitney and ETR for being our hero and saving the day.
Our service technician, Ryan, was very courteous and professional. He arrived within the service window and immediately started working on our AC system. The problem was a bad capacitor which he replaced. Even though this seemed to fix the problem it stopped cooling about five minutes after the new capacitor was installed. He thoroughly checked out the system as was able to resolve the issue. He also stayed and monitored the system for a while to insure that it was operating correctly.I would highly recommend Ryan as he did a fantastic job for us !
Couldn’t be more satisfied with the service I received from ETR today. First time using them. Excellent customer service from start to finish.The girl I spoke to on the phone was extremely pleasant and helpful, and my service tech Austin was very professional and extremely knowledgeable, and he had us back up and running in no time.Great experience all around!Will definitely continue to use them in the future. And I would highly recommend them to any of my friends and family without hesitation.
My first visit for A/C preventative maintenance under my ESA was awesome. Patrick Thompson called ahead of arriving to let me know he was 15 minutes away and he arrived on time. This Tech was knowledgeable and explained all steps of this service visit. He also took time to answer a few questions I had. I'm very pleased with ETR who also installed and commissioned my new A/C Unit. You are in good hands with ETR they will take good care of you.
I don’t expect anyone to come out immediately, especially at night. But at least communicate with me if you say someone’s going to call me and let me know what’s going on, and not leave me guessing for two hours. I expected a lot more out of a company that got a lot of good reviews. Wasn’t impressed at all. Called Kelly AC instead and they were way more professional and communicated with me as promised.
Great service. Dylan Wall (Tech) was very focused on solving my equipment troubles. He was very efficient, quickly found the trouble spot and recommended a solution. My system is now up an running and temperatures family wide are returning back to a cooler normal !
Trevor and his helper did a good job installing my new heat pump. They were here on time and had the new unit installed before the house got too hot. They thoroughly cleaned up afterwards. I'm very pleased.
Keaton and Chris came out and gave me a diagnosis and fair price to fix my unit. Have had several other companies out with no one showing much care to actually fix the problem. Highly recommend!
Larry Smith was BEYOND fantastic!!! He showed up right on time 🏆 explained everything he was going to do, when he could tell I was confused he would bring me to the unit and explain exactly what he was talking about so I could understand.Larry took his time & did a very thorough job! The initial reason we called ETR was for a unit that stopped working- the girls in the office told me my options and we decided to sign up for the maintenance plan. Larry did our biannual maintenance & discovered & repaired the issue that made the unit stop working. We were beyond pleased with Larry & will be requesting he is sent for all of our maintenance visits!HIGHLY recommend ETR!
Air was working great prior to maintenance work, but after the work the thermostat would show the system wasn’t cooling and the air would not shut off. A 2nd maintenance worker arrived and shut the air off. When he turned it back on it showed it had cooled and would shut the system off. I now have to set the thermostat lower to get the house to feel as cool as it did prior to the maintenance.On a positive note all employees were extremely courteous.
Dylan came to our home May 9, 2022. He was very friendly and did a very good job getting our capacitor or battery replace. Our cool air was back on after sleeping in the heat all night. He was friendly with my pets and even wanted to pet my 100 pound dog who I had shut in my bedroom because she is not normally friendly with men. I opened the door and she did not have a problem with him. Dylan was able to pet her and she like him which is very unusual for her. I am very happy with their service and attitude which is wonderful. Thank you Dylan.
Great service tech (James) and professional experience. Had a small communication challenging on my end and James fixed it right up. Explained the program, what the service provided and cost and then got right to work. Was finished timely and left ZERO mess which is huge in my opinion. Would highly recommend them and James for future use!
Unit not cooling, called ETR and within 30 minutes Austin arrived, diagnosed the problem, told us price to replace part and completed job. He has previously repaired one of our units and we would recommend him and ETR highly.
Recently I had ETR install a complete heating and air conditioning system. Preston, Trevor and Christian were my installers. They were on time, professional and very knowledgeable. In one day they took out the units and I had and installed the new units. They were cautious with my furniture and other belongings and they cleaned up they're work area. They even made sure I knew how to operate the new digital thermostat. I now have all brand new units professionally installed and with a great warranty. These guys were a pleasure to work with and I would recommend them to everyone!
ETR has always been my go to with any AC/heating issues and repairs. Top notch company that is very responsive and cooperative. Dylan Wall showed up to service and inspect my unit and was amazing throughout the process. Very thorough and patient with myself as I had a million questions regarding the unit and issues I had. Would recommend this company and Dylan to anyone.
This company takes care of business. I called to report our problem and within an hour a technician was at our house, on Christmas Eve. Cory is very knowledgeable and takes the time to explain what’s going on and how he is handling the situation.I appreciate his courteousness and professionalism. Highly recommend this business!
Bradley was amazing! He knows what he's talking about. He showed me what the previous company did incorrectly to cause the problem and fixed it so it wouldn't happen again! He was kind, polite, conversational and answered all of my questions. I'll definitely ask for him anytime I need HVAC help!
Excellent customer service by Will in sales and the install crew Robert and Hector. They were all very professional, responsive, friendly and easy to work with. The price was very competitive and quality of install excellent.
Great work installing ac units in our office building. Maintenance Plan provides for carefree operation. Professional technicians with exceptional training. Thank you for adding the mini split ACs recently and maintaining our entire air conditioning and heating system.
They came out very quick after calling at 7:30 at night. Dylan the technician was very helpful in helping me understand what was wrong and even offered to get me a window unit because we needed a whole new unit. Very polite and great service!
Dylan Wall came out and did an amazing job of fixing my AC unit that was not running. There was a minor hiccup due to having a bad motor out of the box. However, he put in another new motor and everything is running smoothly now. Dylan has been professional and friendly throughout the whole process, and I highly recommend his service.
I have done business with ETR for several years and I have found them to be nothing but professional. Their service is always good, Service techs are always friendly and professional. Larry Smith was very professional and friendly helping me to understand a few questions that I had for him.
We were in an emergent bind. One of our 4 AC units (heat pumps) stopped working and the temp in the house was in the 80’s and climbing.We called our established company, with whom we’ve had a 15+ year relationship AND their service agreement, and were told the soonest anyone would be available would be 24 hours later.I did a couple of google review searches and my intuition pointed me to ETR. My call was answered promptly. I was talking to a tech, Herbert Hardy, within 10 minutes and he arrived within the hour (only because he lived 45 minutes away). He spent several hours trying to fix our unit, which was sadly on its last leg.Herbert was kind, knowledgeable, professional and trustworthy. We didn’t feel like he was trying to sell us anything we didn’t need.What he said he would do, he had already done before I was able to call the office the next morning at 0800.In less than two hours I had Jarrod McKinley at my house, evaluating my entire system and explaining the pros and cons of what options were available.Before noon I had bids delivered, questions answered, an entire new unit ordered and scheduled for installation.Icing on the cake, they brought me a temporary window unit to keep that side of the house cool until the new unit can be installed.All of this was done before my long term company was even willing to show up to assess the problem.ETR you have a very satisfied customer for life!!
Tyron did a great job! He managed to squeeze me in the same day! He listened to my issues, took the time to evaluate the entire system, and referred me to an insulation company to address my issue. Definitely would recommend to others!
I’m so pleased with ETR! Keaton stopped by to check our 20 year old A/C and was able to confirm what I was already thinking! Our system is on it’s last leg. The house was flipped and square footage and vents were added but the system wasn’t updated. Aaron was able to swing straight over as he was doing a job nearby. Both gentleman were professional and courteous. I recommend this company if you are in need of anything heating and cooling.
Service repair technician showed up very quickly after call out after 9 PM. I recieved a call as well as a text with photo of technician and an estimated time of arrival. He was very knowledgeable and professional. He had the right part in the repair truck and my air conditioning was back to cooling in no time! 5 stars all the way. Highly recommended!
I had a very prompt and professional technician by the name of Patrick that thoroughly inspected my AC unit in the attic and outside, explained what my setup was since I just moved into this house, and changed out my filters. I appreciate the time spent informing me of the system details and Patrick was very friendly. I definitely recommend ETR.
ETR did a great job- communication was excellent throughout the experience, pricing was reasonable, and their Technician Dylan Wall was excellent. We will definitely use them again in the future!
ETR came to do a routine maintenance check on AC unit, spent time to thoroughly check all components. Found one capacitor that was not operating fully, replaced it so as not to have an additional service call at a later date. Very satisfied with the service.
Dylan Wall was a few minutes early very courteous and extremely knowledgeable. Diagnosed problem and had A/C up and running very quickly. Thank you Dylan
Larry did a great job with the ESA maintenance. He took the time to explain what he had checked and answered any questions. He was polite and professional. Very pleased once again with the service provided by ETR Air Conditioning & Heating.
This company has went above and beyond. Not only did they rush a part to fix my dads a/c but worked with me and kept in great communication. Such an amazing group of people at the Longview location
I have semi annual air handling system checkup. I believe it saves money in the long run. My appt this morning was preceded by text that technician was coming with his picture. I felt safe. Austin was professional and provided me with feedback with my system. He was efficient did a nice job.
Jordan and Trey installed my new a/c unit today. They were friendly and answered all of my questions. They were professional and left my home in great shape!5-3-22. Jacob showed up at my home today to service my system that I had put in last year. He is an outstanding tech. He took his time and was very thorough. He cleaned the inside and outside unit and made a few adjustments to ensure I will be comfortable all summer long. Thanks!!
Just used ETR to give my air conditioner a summer check up and clean the outside unit. The technician, Dylan Wall, showed up on time was neat in appearance, respectful, checked everything out and answered my questions. I'll use them again in the future and recommend them to others.
In 2014 we upgraded our a/c system to a Trane. The ETR company services our system and we have been absolutely satisfied with every contact we have ever had with the company from the very helpful office personnel to the very competent and professional services staff. We are totally committed to using ETR and recommend them.
Aaron Miller was very courteous and knowledgeable. He performed a heat load analysis for my three AC/Heating systems. He provided information that was pertinent to my home as one of my systems is being replaced through my home warranty.
Dylan came out to do a basic service check on our residential system. He was thoroughly professional, yet personable and friendly. The whole encounter seemed more like a friend or family visit than a service call. He is a very knowledgable and skilled technician, and explained everything he was doing. We decided to purchase the ESA in large part because of the impression Dylan left. Very impressed.
Wouldn’t you know it, had a hard freeze and heater went out. ETR quickly diagnosed the problem. Not their fault, but supply chain issues delayed installation a week! Luckily, Brian said we could run it while we were there so we could watch it. Actually enjoyed sleeping in the cold like I did in the house I grew up in! Wife and dog didn’t though! All good now. Think I’m getting the service agreement this time.
Tyrone was awesome. Great attitude.. found all problems quickly.. resolved all problems quickly.. was a pleasure doing business with him.. highly recommend!!
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Words cannot express how pleased I am with the equipment your company installed in my residence March 30. As a design and research engineer for Lennox 28 years and Trane 12 years, I can be a pretty fussy guy about equipment design and installation. Never would I have thought that, in this day and age, such professionalism was being practiced.
I was given the “run around” by all [dealers] and just about to give up when I called East Texas Refrigeration and talked to your crew. They immediately told me that they could order [the part] and have it in just a few days. True to their word, in just a few days I had what I needed. Thanks again, Job well done! If I ever need any service work on my system, I know whom to call first.
I would like to take this opportunity to thank you for the quick installation of our air conditioning system this past week. I would like to also express my appreciation for the great job done by Robert and Antonio. They were both courteous and helpful. They left the house in neat order and cleaned everything up when they were finished. I am cool and happy thanks to them.
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