• Stay Comfortable & Save Money All Year Long

    Same Day Installation Available In Most Cases!

    Heating & Air Conditioning Service, Repair & Installation

  • Heating & Air Conditioning Service, Repair & Installation

    Same Day Installation Available In Most Cases!

    Stay Comfortable & Save Money All Year Long

  • Don't Get Caught in the Dark! ETR Has Whole-House TRANE GENERATORS

Repair

Repair

Our goal is to keep you cool in the summer and warm in the winter and we employ highly trained and responsive technicians who ensure that your needs are met.

Installation

Installation

We Can Help You With Your Residential and Commercial HVAC Needs From Start to Finish!

Savings plan

Savings plan

An Energy Savings Agreement with ETR can Save You Time and Money.

Hear What ETR Customers Have To Say

Don’t just take our word for it! See what ETR customers have to say about their experiences with East Texas Refrigeration. Whether purchasing a new, full AC install or depending on our top rated Energy Savings Service Agreement, our customers always come first! Check out our Reviews and Testimonials and see for yourself why ETR is the TRUSTED HVAC service provider in East Texas.

Jessica DeZelleJessica DeZelle
17:24 28 Jun 22
Highly recommend ETR! Came into work around 8 am and immediately notice the A/C was not working. After calling and speaking with Whitney, she was able to send two friendly and professional technicians to our facility with in a couple of hours. Which I was pleasantly surprise and grateful on how fast they were able to arrive. They immediately got to work and I say within an hour to and hour and a half figure out was wrong and fix the problem. Even was nice enough to change the filter and clean up the mess. 🙂 So starting from the time I called 8am to the job being complete, 12pm (4 hours) we now have cool air again. (Which in TX is a God Send) We are super happy with ETR for the speediness and ability to fix the problem. Thank you Whitney and ETR for being our hero and saving the day.
Wes BrowningWes Browning
21:19 26 Jun 22
Our service technician, Ryan, was very courteous and professional. He arrived within the service window and immediately started working on our AC system. The problem was a bad capacitor which he replaced. Even though this seemed to fix the problem it stopped cooling about five minutes after the new capacitor was installed. He thoroughly checked out the system as was able to resolve the issue. He also stayed and monitored the system for a while to insure that it was operating correctly.I would highly recommend Ryan as he did a fantastic job for us !
Jonathon FoughtyJonathon Foughty
22:06 23 Jun 22
Couldn’t be more satisfied with the service I received from ETR today. First time using them. Excellent customer service from start to finish.The girl I spoke to on the phone was extremely pleasant and helpful, and my service tech Austin was very professional and extremely knowledgeable, and he had us back up and running in no time.Great experience all around!Will definitely continue to use them in the future. And I would highly recommend them to any of my friends and family without hesitation.
Ronald LeeRonald Lee
00:53 22 Jun 22
My first visit for A/C preventative maintenance under my ESA was awesome. Patrick Thompson called ahead of arriving to let me know he was 15 minutes away and he arrived on time. This Tech was knowledgeable and explained all steps of this service visit. He also took time to answer a few questions I had. I'm very pleased with ETR who also installed and commissioned my new A/C Unit. You are in good hands with ETR they will take good care of you.
P RP R
18:36 13 Jun 22
I don’t expect anyone to come out immediately, especially at night. But at least communicate with me if you say someone’s going to call me and let me know what’s going on, and not leave me guessing for two hours. I expected a lot more out of a company that got a lot of good reviews. Wasn’t impressed at all. Called Kelly AC instead and they were way more professional and communicated with me as promised.
Billy ReddenBilly Redden
00:39 12 Jun 22
Great service. Dylan Wall (Tech) was very focused on solving my equipment troubles. He was very efficient, quickly found the trouble spot and recommended a solution. My system is now up an running and temperatures family wide are returning back to a cooler normal !
John CrutchfieldJohn Crutchfield
20:54 31 May 22
Trevor and his helper did a good job installing my new heat pump. They were here on time and had the new unit installed before the house got too hot. They thoroughly cleaned up afterwards. I'm very pleased.
Alan DaigleAlan Daigle
15:39 27 May 22
Keaton and Chris came out and gave me a diagnosis and fair price to fix my unit. Have had several other companies out with no one showing much care to actually fix the problem. Highly recommend!
Kathryn ComerKathryn Comer
04:11 20 May 22
Larry Smith was BEYOND fantastic!!! He showed up right on time 🏆 explained everything he was going to do, when he could tell I was confused he would bring me to the unit and explain exactly what he was talking about so I could understand.Larry took his time & did a very thorough job! The initial reason we called ETR was for a unit that stopped working- the girls in the office told me my options and we decided to sign up for the maintenance plan. Larry did our biannual maintenance & discovered & repaired the issue that made the unit stop working. We were beyond pleased with Larry & will be requesting he is sent for all of our maintenance visits!HIGHLY recommend ETR!
Lonnie SmithLonnie Smith
16:26 13 May 22
Air was working great prior to maintenance work, but after the work the thermostat would show the system wasn’t cooling and the air would not shut off. A 2nd maintenance worker arrived and shut the air off. When he turned it back on it showed it had cooled and would shut the system off. I now have to set the thermostat lower to get the house to feel as cool as it did prior to the maintenance.On a positive note all employees were extremely courteous.
Rhonda BaldridgeRhonda Baldridge
16:56 10 May 22
Dylan came to our home May 9, 2022. He was very friendly and did a very good job getting our capacitor or battery replace. Our cool air was back on after sleeping in the heat all night. He was friendly with my pets and even wanted to pet my 100 pound dog who I had shut in my bedroom because she is not normally friendly with men. I opened the door and she did not have a problem with him. Dylan was able to pet her and she like him which is very unusual for her. I am very happy with their service and attitude which is wonderful. Thank you Dylan.
Jeff SchrunkJeff Schrunk
18:10 27 Apr 22
Great service tech (James) and professional experience. Had a small communication challenging on my end and James fixed it right up. Explained the program, what the service provided and cost and then got right to work. Was finished timely and left ZERO mess which is huge in my opinion. Would highly recommend them and James for future use!
Shirley FinleyShirley Finley
17:46 25 Apr 22
Unit not cooling, called ETR and within 30 minutes Austin arrived, diagnosed the problem, told us price to replace part and completed job. He has previously repaired one of our units and we would recommend him and ETR highly.
Flower GirlFlower Girl
00:36 18 Apr 22
Recently I had ETR install a complete heating and air conditioning system. Preston, Trevor and Christian were my installers. They were on time, professional and very knowledgeable. In one day they took out the units and I had and installed the new units. They were cautious with my furniture and other belongings and they cleaned up they're work area. They even made sure I knew how to operate the new digital thermostat. I now have all brand new units professionally installed and with a great warranty. These guys were a pleasure to work with and I would recommend them to everyone!
Joshua BartonJoshua Barton
20:07 11 Jan 22
ETR has always been my go to with any AC/heating issues and repairs. Top notch company that is very responsive and cooperative. Dylan Wall showed up to service and inspect my unit and was amazing throughout the process. Very thorough and patient with myself as I had a million questions regarding the unit and issues I had. Would recommend this company and Dylan to anyone.
Liz CouchLiz Couch
00:58 27 Dec 20
This company takes care of business. I called to report our problem and within an hour a technician was at our house, on Christmas Eve. Cory is very knowledgeable and takes the time to explain what’s going on and how he is handling the situation.I appreciate his courteousness and professionalism. Highly recommend this business!
Lorri AllenLorri Allen
17:48 05 Nov 20
Bradley was amazing! He knows what he's talking about. He showed me what the previous company did incorrectly to cause the problem and fixed it so it wouldn't happen again! He was kind, polite, conversational and answered all of my questions. I'll definitely ask for him anytime I need HVAC help!
Jason HooverJason Hoover
03:17 30 Sep 20
Excellent customer service by Will in sales and the install crew Robert and Hector. They were all very professional, responsive, friendly and easy to work with. The price was very competitive and quality of install excellent.
Lead Dog DigitalLead Dog Digital
15:28 31 Aug 20
Great work installing ac units in our office building. Maintenance Plan provides for carefree operation. Professional technicians with exceptional training. Thank you for adding the mini split ACs recently and maintaining our entire air conditioning and heating system.
TINA SINGHTINA SINGH
19:19 28 Jun 22
We were in an emergent bind. One of our 4 AC units (heat pumps) stopped working and the temp in the house was in the 80’s and climbing.We called our established company, with whom we’ve had a 15+ year relationship AND their service agreement, and were told the soonest anyone would be available would be 24 hours later.I did a couple of google review searches and my intuition pointed me to ETR. My call was answered promptly. I was talking to a tech, Herbert Hardy, within 10 minutes and he arrived within the hour (only because he lived 45 minutes away). He spent several hours trying to fix our unit, which was sadly on its last leg.Herbert was kind, knowledgeable, professional and trustworthy. We didn’t feel like he was trying to sell us anything we didn’t need.What he said he would do, he had already done before I was able to call the office the next morning at 0800.In less than two hours I had Jarrod McKinley at my house, evaluating my entire system and explaining the pros and cons of what options were available.Before noon I had bids delivered, questions answered, an entire new unit ordered and scheduled for installation.Icing on the cake, they brought me a temporary window unit to keep that side of the house cool until the new unit can be installed.All of this was done before my long term company was even willing to show up to assess the problem.ETR you have a very satisfied customer for life!!
Matt MotleyMatt Motley
15:12 24 Jun 22
Tyron did a great job! He managed to squeeze me in the same day! He listened to my issues, took the time to evaluate the entire system, and referred me to an insulation company to address my issue. Definitely would recommend to others!
The Newton RunnerThe Newton Runner
20:49 21 Jun 22
I’m so pleased with ETR! Keaton stopped by to check our 20 year old A/C and was able to confirm what I was already thinking! Our system is on it’s last leg. The house was flipped and square footage and vents were added but the system wasn’t updated. Aaron was able to swing straight over as he was doing a job nearby. Both gentleman were professional and courteous. I recommend this company if you are in need of anything heating and cooling.
lonny seleylonny seley
13:41 18 Jun 22
Service repair technician showed up very quickly after call out after 9 PM. I recieved a call as well as a text with photo of technician and an estimated time of arrival. He was very knowledgeable and professional. He had the right part in the repair truck and my air conditioning was back to cooling in no time! 5 stars all the way. Highly recommended!
Pat BrandsPat Brands
20:11 15 Jun 22
I had a very prompt and professional technician by the name of Patrick that thoroughly inspected my AC unit in the attic and outside, explained what my setup was since I just moved into this house, and changed out my filters. I appreciate the time spent informing me of the system details and Patrick was very friendly. I definitely recommend ETR.
Jacob ByeJacob Bye
18:23 11 Jun 22
ETR did a great job- communication was excellent throughout the experience, pricing was reasonable, and their Technician Dylan Wall was excellent. We will definitely use them again in the future!
John KellyJohn Kelly
18:40 09 Jun 22
ETR came to do a routine maintenance check on AC unit, spent time to thoroughly check all components. Found one capacitor that was not operating fully, replaced it so as not to have an additional service call at a later date. Very satisfied with the service.
Tony CrawfordTony Crawford
15:59 09 Jun 22
Dylan Wall was a few minutes early very courteous and extremely knowledgeable. Diagnosed problem and had A/C up and running very quickly. Thank you Dylan
David CannefaxDavid Cannefax
14:58 27 May 22
Larry did a great job with the ESA maintenance. He took the time to explain what he had checked and answered any questions. He was polite and professional. Very pleased once again with the service provided by ETR Air Conditioning & Heating.
Jenna CamposJenna Campos
16:18 08 May 22
This company has went above and beyond. Not only did they rush a part to fix my dads a/c but worked with me and kept in great communication. Such an amazing group of people at the Longview location
Patti PickhardPatti Pickhard
14:39 06 May 22
I have semi annual air handling system checkup. I believe it saves money in the long run. My appt this morning was preceded by text that technician was coming with his picture. I felt safe. Austin was professional and provided me with feedback with my system. He was efficient did a nice job.
G. B.G. B.
21:45 03 May 22
Jordan and Trey installed my new a/c unit today. They were friendly and answered all of my questions. They were professional and left my home in great shape!5-3-22. Jacob showed up at my home today to service my system that I had put in last year. He is an outstanding tech. He took his time and was very thorough. He cleaned the inside and outside unit and made a few adjustments to ensure I will be comfortable all summer long. Thanks!!
John GawrysJohn Gawrys
16:53 22 Apr 22
Just used ETR to give my air conditioner a summer check up and clean the outside unit. The technician, Dylan Wall, showed up on time was neat in appearance, respectful, checked everything out and answered my questions. I'll use them again in the future and recommend them to others.
Roger ErwinRoger Erwin
02:16 13 Apr 22
In 2014 we upgraded our a/c system to a Trane. The ETR company services our system and we have been absolutely satisfied with every contact we have ever had with the company from the very helpful office personnel to the very competent and professional services staff. We are totally committed to using ETR and recommend them.
Lorrie AlessiLorrie Alessi
21:39 29 Mar 22
Aaron Miller was very courteous and knowledgeable. He performed a heat load analysis for my three AC/Heating systems. He provided information that was pertinent to my home as one of my systems is being replaced through my home warranty.
Jonathan BlackburnJonathan Blackburn
20:21 21 Mar 22
Dylan came out to do a basic service check on our residential system. He was thoroughly professional, yet personable and friendly. The whole encounter seemed more like a friend or family visit than a service call. He is a very knowledgable and skilled technician, and explained everything he was doing. We decided to purchase the ESA in large part because of the impression Dylan left. Very impressed.
Matt MillingMatt Milling
04:14 11 Feb 22
Wouldn’t you know it, had a hard freeze and heater went out. ETR quickly diagnosed the problem. Not their fault, but supply chain issues delayed installation a week! Luckily, Brian said we could run it while we were there so we could watch it. Actually enjoyed sleeping in the cold like I did in the house I grew up in! Wife and dog didn’t though! All good now. Think I’m getting the service agreement this time.
Robert BoothRobert Booth
17:18 22 Dec 21
Tyrone was awesome. Great attitude.. found all problems quickly.. resolved all problems quickly.. was a pleasure doing business with him.. highly recommend!!
jackie johnsonjackie johnson
18:30 07 Sep 20
Always prompt and courteous
Matthew RobertsMatthew Roberts
01:18 02 Sep 20
Jose was great!
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Air Conditioning & Heating

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Air Conditioning Services

Air Conditioning Installation

Air Conditioning Installation

We install state-of-the-art, high efficiency air conditioning units that can save homeowners hundreds of dollars a year in electric bills.

Air Conditioning Repair

Air Conditioning Repair

Is your AC not working right this summer? Our professional technicians are trained and certified to perform maintenance and repairs for any brand. We offer 24/7 emergency service. Give us a call when it's time for your AC repair work.

Preventative Maintenance

Preventative Maintenance

The Energy Savings Agreement offered by ETR will not only save you money and energy but will also give you peace of mind.

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Heating and Furnace Service

Heater and Furnace Installation

Heater and Furnace Installation

ETR is committed to providing the best heater installation service. Backed by state of the art training and our installation guarantee, rest assured that ETR will exceed your expectations.

Heater and Furnace Repair

Heater and Furnace Repair

East Texas winters can get really chilly! Don't get caught in the cold. Having trouble with your heater this winter? We can bring your heating unit back to life. We have the expertise to repair any faulty heater component and offer 24/7 emergency service.

Heater and Furnace Maintenance

Heater and Furnace Maintenance

If you are looking to get the most out of your heating unit investment we have the perfect solution for you. Ask us about ETR's Energy Savings Agreement.

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FAQ

Frequently Asked Questions

Absolutely. Our professional technicians are trained and certified to perform maintenance and repairs for any brand.

Of course; we keep 2 techs on call 24/7. If your current climate having no AC is an emergency in itself. Other emergencies would include gas leaks or water leaks.

We offer an in-house 2 year parts and labor and depending on the equipment, either a 5, 10, or 12 year extended warranty.

4700 Old Troup Hwy Tyler, TX 75707
5159 W Loop 281, Longview, TX, 75603
Working hours
Office Hours: Monday - Friday 7:30 AM - 5:00 PM
Working Hours: On-call 24/7