Air Conditioning & Heating Service, Repair & Installation
ETR (East Texas Refrigeration) provides HVAC repair, installation, and maintenance for homes and businesses across Tyler, Longview, Athens, and the rest of East Texas. ETR has served the region since 1977, and our technicians service all major brands, including Trane, Daikin, and Lennox.
PROUDLY SERVING EAST TEXAS
Services We Provide
Air Conditioning & Heating
Want us to call you? Fill out the form and a team member will contact you shortly!
Providing High Quality Brands
HVAC PRODUCTS
Hear What ETR Customers Have To Say
Don’t just take our word for it! See what ETR customers have to say about their experiences with ac repair in Tyler and Longview. Our air conditioning and heating repair, installation, and customer service is second to none with East Texas Refrigeration. Whether purchasing a new, full AC install or needing your heating or a heat pump repair, our customers always come first! Check out our Reviews and Testimonials and see for yourself why ETR is the TRUSTED HVAC service provider in East Texas.
Caleb Canal
14 hours ago
Fast repair; great service; highly recommend.
Pat Arnold
1 day ago
Very polite and knowledgeable
Scott Hamilton
1 day ago
Jody was great, took his time to make sure all was good and working properly. Thank you!
Trung Nguyen
2 days ago
Great service… cost was fair.. honest service
Vicki Beckham
2 days ago
Wesley and Mason arrived promptly and were very courteous. They got the job done efficiently. I felt they were honest and would use them again.
Kim Lane
4 weeks ago
ALEX has been answer to our prayers. He was here so quickly and figured out the problem, but wouldn't be able to replace the whole unit until Monday. He spoke with his boss and was able to provide us with a window unit to use because we have a daughter that has a seizure disorder and starts seizing if she gets to hot, along with our elderly cats and us(we are on the elderly side as well) and getting to hot could be dangerous. He went out of his way and above and beyond for us to make sure we were as comfortable as we could be until he can get a new unit in for us. He is a great asset to your company and went above and beyond for your company.
James King
1 month ago
We called ETR to come out and investigate a sudden performance drop on one of our units that had just been repaired recently. The response time was prompt and they sent Cody to come check it out. Cody was very knowledgeable and thorough. He was able to identify a refrigerant leak and did a great job discussing next steps and ensuring we were taken care of until the parts needed for the additional repairs come in. The technicians from ETR stand behind their work and go the extra mile to get the job done right.
Bryan Lee Senior
2 months ago
Wes Browning
2 months ago
Wesley & Mason arrived exactly on time for my appointment and also called me beforehand to let me know they were on their way.
I had requested a service appointment for my AC unit as it was not cooling properly. They were very courteous, friendly and genuinely seemed eager to determine the problem with my AC as quickly as possible.
They investigated my central system and determined that my condensing coil had a leak and would need to be replaced. It was slowly leaking coolant. Since I was leaving town we scheduled the replacement of the coil for later in the week when I returned.
Wesley & Mason returned and replaced the coil, again right on time, performed all of the other necessary maintenance, thoroughly tested all components, and made sure that I was satisfied with all of their work. I was !
Wesley & Mason did a fantastic job and I couldn't be more satisfied with their work. ETR installed my system five years ago and they have always been very easy to work with. I highly recommend ETR !
I had requested a service appointment for my AC unit as it was not cooling properly. They were very courteous, friendly and genuinely seemed eager to determine the problem with my AC as quickly as possible.
They investigated my central system and determined that my condensing coil had a leak and would need to be replaced. It was slowly leaking coolant. Since I was leaving town we scheduled the replacement of the coil for later in the week when I returned.
Wesley & Mason returned and replaced the coil, again right on time, performed all of the other necessary maintenance, thoroughly tested all components, and made sure that I was satisfied with all of their work. I was !
Wesley & Mason did a fantastic job and I couldn't be more satisfied with their work. ETR installed my system five years ago and they have always been very easy to work with. I highly recommend ETR !
Tom Durst
2 months ago
Our ETR tech, Chris, was great.
Juan Moreno
2 months ago
Chris was great and very professional. Took his time and made sure we received the best service.
Andy Metler
2 months ago
Kim Noland
2 months ago
Called ETR to set-up a service appointment. Got an appointment that same day. Mallory was very helpful in the beginning . Alex our technician came out and was informed of the situation. He diagnosed the issue and explained what had to be ordered so the issue could be fixed. I called the office and spoke with Mallory and she had already knew we would be without cool air. They offered 2 window units until we were up and running. My wife and I found this as exceeding expectations. Later that day there were 2 other technicians, Clayton & Jay arrived with the 2 window units. We could not appreciate this enough. The next day we were updated when the service was scheduled to repair our AC. Everything went very smooth and to plan. We want to appreciate Alex and the other 4 techs that came out. Appreciate Mallory at the office for answering every question we had and for providing the window units. Recommend ETR for your cooling & heating needs. Thanks
Maria Salgado
2 months ago
Dennis Proctor
2 months ago
Kenneth LeNorman
3 months ago
Jayson is very thorough in his system maintenance and always does a great job! 5-STARS
Tim Siefken
3 months ago
Wesley and Mason were great servicemen and made the experience of getting things in order quite painless. They were very courteous, well informed with our systems and super efficient with their work. I highly recommend them!
Bud Henderson
3 months ago
Sally Browning
4 months ago
Truly saddened by our latest experience. My husband has used them for over 16 yrs. I started using them June 2024 and they have done 4 PM’s on the unit since. I specifically asked if there was any rust in the pan and the tech said it was fine, yet added a 2nd drain switch to pan for me by my request just in case. There is no way this amount of rust could have accumulated within a few months. Thankfully, our electrician was here and noticed it and had me reach out to them. I called Travis to discuss the issue. Received a quote for $920 to replace the pan. Never once, when I asked, did I get an explanation on how this could have been missed or any accountability. So I reached out to the GM… same. I hope they do better for others in the future.
Israel Haines
4 months ago
Caleb Dunn, Blake Stegall and Patrick Thompson came out and did a fantastic job installing our new LENNOX HVAC system. It is very modern, quiet and efficient. I would definitely suggest this company for your HVAC needs!
Steve Hendricks
5 months ago
Chris did a great job servicing our hvac unit. He explained everything he was doing and why it was important in order to keep us up and running. He replaced parts as needed and was very personable and professional.
Marshall Collins
6 months ago
Recent experience with Caleb Kettula was outstanding. During annual maintenance a week ago, Caleb discovered a faulty part causing one of my units to run heat on auxiliary heat full-time. Ordered the replacement part and installed this past week, right before the Winter Freeze event occurred.
Caleb and Scott were timely, thorough, and very concientious about getting the part replaced correctly and the system recharged. ETR is fortunate to have employees of this caliber working for them. THANK YOU!
Caleb and Scott were timely, thorough, and very concientious about getting the part replaced correctly and the system recharged. ETR is fortunate to have employees of this caliber working for them. THANK YOU!
Emily Krall
6 months ago
Jorge did an amazing job with our ESA maintenance visit! He is extremely thorough and very professional! He did recommend that we replace a couple of parts to ensure that our system would be working correctly and efficiently. I highly recommend the Energy Savings Agreement (ESA) program that is offered through ETR!!
Michael Reis
7 months ago
The crew showed up on time, Welcomed my thoughts and recommendations, and accomplish their work quickly doing a great job.
I’m very happy with the entire process. How do you recommend ETR and their folks?
I’m very happy with the entire process. How do you recommend ETR and their folks?
Tony Childs
7 months ago
I was recommended to contact ETR by a home builder who said that ETR really knows their business. I have to agree. Jayson came out to diagnose our AC condenser unit not starting. After easily fixing that, he performed a routine check-up (which I'd already scheduled). I was impressed with the professionalism, skill, and thoroughness with which he practiced his craft. He identified a couple of improvements that could be made and was able to get my unit heating and cooling more efficiently than it had in a few years. One thing that stuck with me: Rather than just dump coolant into my condenser as some might do, he spent the time to inspect and clean the coil first (first time I'd seen that). He was also equipped with modern tools to monitor data coming from the unit as the coolant was added, and made sure everything was within the "good" range before moving on. I highly recommend Jayson and ETR for any HVAC work you might have.
Janice Bobo
8 months ago
Techs were punctual, friendly, and professional. Work was done quickly and they went out of their way to make sure everything was completed correctly. Highly recommend.
Terry McNeill
2 years ago
GOOGLE would not allow me to edit my original review, I've copied and pasted below this update review.
I RECEIVED A CALL FROM ETR AFTER THE PREVIOUS REVIEW. THEY SENT OUT A TECHNICIAN TO RIG MY HEATER SO WE WOULD HAVE ELECTRIC HEAT WHILE WE WAIT FOR THE PARTS TO ARRIVE. WE DID RECEIVE AN EMAIL FROM ETR ON TUESDAY THAT WENT TO THE JUNK FILE. THIS WAS AFTER I CALLED ON MONDAY FOR AN UPDATE ON THE PARTS. THAT CALL WAS MADE AT CLOSE TO THE END OF THE BUSINESS DAY ON MONDAY. THERE'S MORE TO THIS STORY BUT I WILL NOT GO INTO DETAILS. I DO WANT TO SAY THAT MOST OF ETRs TECHNICIANS ARE WONDERFUL! I WOULD SAY 99% OF THE TECHs THAT HAVE COME TO FIX MY NEW TRANE HAVE BEEN PROFESSIONAL AND COURTIOUS, AND FOLLOWED THROUGH WITH THEIR PROMISES TO US.
Going on 2WEEKS without heat!! It's has been in the 30s at night, this weekend it will be in the TEENS at night. I sit in my house with layers of clothes and electric blankets. ETR does not update me on the status of the PARTS they ordered, I must call every day to find out they have not received the parts!! These parts should have been EXPEDITED!! A company that has compassion and good Customer Service would have had the parts sent express shipping not ground!! These parts are to repair a TRANE HVAC that ETE installed NEW in 2020! This is the THIRD TIME we've had to have this NEW system REPAIRED!!! ETR has terrible Customer Service and NO COMPASSION for their Customers!!
Response from the owner
a day ago
Hello Terry, We are sorry you have had a poor experience with us. Would you please contact us at wecare@etrhvac.com so we can learn more? We value all of our customers and always want to offer the best experience possible. Thank you.
I RECEIVED A CALL FROM ETR AFTER THE PREVIOUS REVIEW. THEY SENT OUT A TECHNICIAN TO RIG MY HEATER SO WE WOULD HAVE ELECTRIC HEAT WHILE WE WAIT FOR THE PARTS TO ARRIVE. WE DID RECEIVE AN EMAIL FROM ETR ON TUESDAY THAT WENT TO THE JUNK FILE. THIS WAS AFTER I CALLED ON MONDAY FOR AN UPDATE ON THE PARTS. THAT CALL WAS MADE AT CLOSE TO THE END OF THE BUSINESS DAY ON MONDAY. THERE'S MORE TO THIS STORY BUT I WILL NOT GO INTO DETAILS. I DO WANT TO SAY THAT MOST OF ETRs TECHNICIANS ARE WONDERFUL! I WOULD SAY 99% OF THE TECHs THAT HAVE COME TO FIX MY NEW TRANE HAVE BEEN PROFESSIONAL AND COURTIOUS, AND FOLLOWED THROUGH WITH THEIR PROMISES TO US.
Going on 2WEEKS without heat!! It's has been in the 30s at night, this weekend it will be in the TEENS at night. I sit in my house with layers of clothes and electric blankets. ETR does not update me on the status of the PARTS they ordered, I must call every day to find out they have not received the parts!! These parts should have been EXPEDITED!! A company that has compassion and good Customer Service would have had the parts sent express shipping not ground!! These parts are to repair a TRANE HVAC that ETE installed NEW in 2020! This is the THIRD TIME we've had to have this NEW system REPAIRED!!! ETR has terrible Customer Service and NO COMPASSION for their Customers!!
Response from the owner
a day ago
Hello Terry, We are sorry you have had a poor experience with us. Would you please contact us at wecare@etrhvac.com so we can learn more? We value all of our customers and always want to offer the best experience possible. Thank you.
Harold Lasser
2 years ago
After getting sent to “overflow” answering service on a Friday at 2 pm. I did get a call within 30 minutes from technician with estimated arrival to perform diagnostics and repair of my non operational 2 year old high efficiency Daikin furnace. My furnace is not a typical garden variety of gas furnace and technician was able to diagnose and correct the condensation line issue causing the pressure sensor fault condition
Good work from a conscious and professional repairman. Glad I purchased my system from ETR!
Good work from a conscious and professional repairman. Glad I purchased my system from ETR!
DONNIE MORRIS
2 years ago
As always . Tyrone was Very prompt, caring & knowledgeable ... had my heater up and working efficiently as it should... I'm definitely a lifetime happy customer... Thank y'all 😊
Diane Clark
2 years ago
OUTSTANDING SERVICE from technicians Caleb Kettula & Jack from ETR-Longview.
Caleb & Jack were friendly, knowledgeable, customer-service oriented & very professional.
They were efficient in providing the semi-annual maintenance, and replaced parts as required to keep the heating/air conditioning unit running smoothly. They did their job
in a timely manner.
I would not hesitate to call ETR! I give them 5 stars and highly recommend them.
In addition, Brittany Marsh, Longview ETR ESA Manager, is an excellent example of professionalism and has exceptional customer service attitude!
Tiffany, ETR Tyler, also, provided great customer service and was very professional.
All these individuals need to be recognized for their 5 star service and positive, can-do attitudes!
Caleb & Jack were friendly, knowledgeable, customer-service oriented & very professional.
They were efficient in providing the semi-annual maintenance, and replaced parts as required to keep the heating/air conditioning unit running smoothly. They did their job
in a timely manner.
I would not hesitate to call ETR! I give them 5 stars and highly recommend them.
In addition, Brittany Marsh, Longview ETR ESA Manager, is an excellent example of professionalism and has exceptional customer service attitude!
Tiffany, ETR Tyler, also, provided great customer service and was very professional.
All these individuals need to be recognized for their 5 star service and positive, can-do attitudes!
T E S T I M O N I A L S
I would like to take this opportunity to thank you for the quick installation of our air conditioning system this past week. I would like to also express my appreciation for the great job done by Robert and Antonio. They were both courteous and helpful. They left the house in neat order and cleaned everything up when they were finished. I am cool and happy thanks to them.
Words cannot express how pleased I am with the equipment your company installed in my residence March 30. As a design and research engineer for Lennox 28 years and Trane 12 years, I can be a pretty fussy guy about equipment design and installation. Never would I have thought that, in this day and age, such professionalism was being practiced.
I was given the “run around” by all [dealers] and just about to give up when I called East Texas Refrigeration and talked to your crew. They immediately told me that they could order [the part] and have it in just a few days. True to their word, in just a few days I had what I needed. Thanks again, Job well done! If I ever need any service work on my system, I know whom to call first.
HVAC Tips
Featured Air Conditioning Information
FAQ
Frequently Asked Questions
