5 Air Conditioning and HVAC Mistakes that are Costing You Money
We’re all looking to save money on our utility bills in today’s economy. One great way to do that is
Read moreETR East Texas Refrigeration How to Find Us
Hear What ETR Customers Have To Say
Don’t just take our word for it! See what ETR customers have to say about their experiences with East Texas Refrigeration. Whether purchasing a new, full AC install or depending on our top rated Energy Savings Service Agreement, our customers always come first! Check out our Reviews and Testimonials and see for yourself why ETR is the TRUSTED HVAC service provider in East Texas.
Larry Smith was BEYOND fantastic!!! He showed up right on time 🏆 explained everything he was going to do, when he could tell I was confused he would bring me to the unit and explain exactly what he was talking about so I could understand.Larry took his time & did a very thorough job! The initial reason we called ETR was for a unit that stopped working- the girls in the office told me my options and we decided to sign up for the maintenance plan. Larry did our biannual maintenance & discovered & repaired the issue that made the unit stop working. We were beyond pleased with Larry & will be requesting he is sent for all of our maintenance visits!HIGHLY recommend ETR!
Air was working great prior to maintenance work, but after the work the thermostat would show the system wasn’t cooling and the air would not shut off. A 2nd maintenance worker arrived and shut the air off. When he turned it back on it showed it had cooled and would shut the system off. I now have to set the thermostat lower to get the house to feel as cool as it did prior to the maintenance.On a positive note all employees were extremely courteous.
Dylan came to our home May 9, 2022. He was very friendly and did a very good job getting our capacitor or battery replace. Our cool air was back on after sleeping in the heat all night. He was friendly with my pets and even wanted to pet my 100 pound dog who I had shut in my bedroom because she is not normally friendly with men. I opened the door and she did not have a problem with him. Dylan was able to pet her and she like him which is very unusual for her. I am very happy with their service and attitude which is wonderful. Thank you Dylan.
Great service tech (James) and professional experience. Had a small communication challenging on my end and James fixed it right up. Explained the program, what the service provided and cost and then got right to work. Was finished timely and left ZERO mess which is huge in my opinion. Would highly recommend them and James for future use!
Unit not cooling, called ETR and within 30 minutes Austin arrived, diagnosed the problem, told us price to replace part and completed job. He has previously repaired one of our units and we would recommend him and ETR highly.
Recently I had ETR install a complete heating and air conditioning system. Preston, Trevor and Christian were my installers. They were on time, professional and very knowledgeable. In one day they took out the units and I had and installed the new units. They were cautious with my furniture and other belongings and they cleaned up they're work area. They even made sure I knew how to operate the new digital thermostat. I now have all brand new units professionally installed and with a great warranty. These guys were a pleasure to work with and I would recommend them to everyone!
ETR has always been my go to with any AC/heating issues and repairs. Top notch company that is very responsive and cooperative. Dylan Wall showed up to service and inspect my unit and was amazing throughout the process. Very thorough and patient with myself as I had a million questions regarding the unit and issues I had. Would recommend this company and Dylan to anyone.
This company takes care of business. I called to report our problem and within an hour a technician was at our house, on Christmas Eve. Cory is very knowledgeable and takes the time to explain what’s going on and how he is handling the situation.I appreciate his courteousness and professionalism. Highly recommend this business!
Bradley was amazing! He knows what he's talking about. He showed me what the previous company did incorrectly to cause the problem and fixed it so it wouldn't happen again! He was kind, polite, conversational and answered all of my questions. I'll definitely ask for him anytime I need HVAC help!
Excellent customer service by Will in sales and the install crew Robert and Hector. They were all very professional, responsive, friendly and easy to work with. The price was very competitive and quality of install excellent.
Great work installing ac units in our office building. Maintenance Plan provides for carefree operation. Professional technicians with exceptional training. Thank you for adding the mini split ACs recently and maintaining our entire air conditioning and heating system.
This company has went above and beyond. Not only did they rush a part to fix my dads a/c but worked with me and kept in great communication. Such an amazing group of people at the Longview location
I have semi annual air handling system checkup. I believe it saves money in the long run. My appt this morning was preceded by text that technician was coming with his picture. I felt safe. Austin was professional and provided me with feedback with my system. He was efficient did a nice job.
Jordan and Trey installed my new a/c unit today. They were friendly and answered all of my questions. They were professional and left my home in great shape!5-3-22. Jacob showed up at my home today to service my system that I had put in last year. He is an outstanding tech. He took his time and was very thorough. He cleaned the inside and outside unit and made a few adjustments to ensure I will be comfortable all summer long. Thanks!!
Just used ETR to give my air conditioner a summer check up and clean the outside unit. The technician, Dylan Wall, showed up on time was neat in appearance, respectful, checked everything out and answered my questions. I'll use them again in the future and recommend them to others.
In 2014 we upgraded our a/c system to a Trane. The ETR company services our system and we have been absolutely satisfied with every contact we have ever had with the company from the very helpful office personnel to the very competent and professional services staff. We are totally committed to using ETR and recommend them.
Aaron Miller was very courteous and knowledgeable. He performed a heat load analysis for my three AC/Heating systems. He provided information that was pertinent to my home as one of my systems is being replaced through my home warranty.
Dylan came out to do a basic service check on our residential system. He was thoroughly professional, yet personable and friendly. The whole encounter seemed more like a friend or family visit than a service call. He is a very knowledgable and skilled technician, and explained everything he was doing. We decided to purchase the ESA in large part because of the impression Dylan left. Very impressed.
Wouldn’t you know it, had a hard freeze and heater went out. ETR quickly diagnosed the problem. Not their fault, but supply chain issues delayed installation a week! Luckily, Brian said we could run it while we were there so we could watch it. Actually enjoyed sleeping in the cold like I did in the house I grew up in! Wife and dog didn’t though! All good now. Think I’m getting the service agreement this time.
Tyrone was awesome. Great attitude.. found all problems quickly.. resolved all problems quickly.. was a pleasure doing business with him.. highly recommend!!
Air Conditioning Services
Heating and Furnace Service
Our Latest News
Blog Posts
Top Reasons to Purchase an HVAC Maintenance Contract
What would happen if you didn’t perform regular maintenance on your car? If you didn’t regularly change the oil, filters,
Read more
Benefits of Ductless Mini Splits
Winter weather in Tyler, Texas, is often chilly and wet. While the summer months make us miss those cold days
Read more
Top 6 Benefits of Cleaning Your Air Ducts
Do you know the last time you had your household’s HVAC air ducts cleaned? How about the last time you
Read more
What Are 5 Major Indicators That it is Time to Replace Your HVAC System?
Your HVAC system is what allows you to live comfortably in your home, no matter the season. It’s easy to
Read more
Should You Really Have Your HVAC System Serviced Every Year? Basics that Save You Money.
“I’ll just do it next spring,” we too often tell ourselves this when it comes to having our HVAC units
Read more
Words cannot express how pleased I am with the equipment your company installed in my residence March 30. As a design and research engineer for Lennox 28 years and Trane 12 years, I can be a pretty fussy guy about equipment design and installation. Never would I have thought that, in this day and age, such professionalism was being practiced.
I was given the “run around” by all [dealers] and just about to give up when I called East Texas Refrigeration and talked to your crew. They immediately told me that they could order [the part] and have it in just a few days. True to their word, in just a few days I had what I needed. Thanks again, Job well done! If I ever need any service work on my system, I know whom to call first.
I would like to take this opportunity to thank you for the quick installation of our air conditioning system this past week. I would like to also express my appreciation for the great job done by Robert and Antonio. They were both courteous and helpful. They left the house in neat order and cleaned everything up when they were finished. I am cool and happy thanks to them.
© 2022 East Texas Refrigeration, Inc | All Rights Reserved License: TACLA22565c | Site powered by Lead Dog Digital and Symbiotica.