ETR Testimonials

ETR Testimonials


What Customers are saying?





“Words cannot express how pleased I am with the equipment your company installed in my residence March 30. As a design and research engineer for Lennox 28 years and Trane 12 years, I can be a pretty fussy guy about equipment design and installation. Never would I have thought that, in this day and age, such professionalism was being practiced.” - Richard

“Thanks so much for the great service!…you guys are ‘SIMPLY THE BEST’” - Lahia

They considered my input, and we had good discussions about the best way to install units. Their work was outstanding and all with a very good attitude. - Dennis

“We have always been pleased with East Texas Refrigeration. They are quick to come and take care of our needs..” - Lew

“I was given the “run around” by all [dealers] and just about to give up when I called East Texas Refrigeration and talked to your crew. They immediately told me that they could order [the part] and have it in just a few days. True to their word, in just a few days I had what I needed. Thanks again, Job well done! If I ever need any service work on my system, I know whom to call first.” - Roger

“I went by the site yesterday afternoon and wanted to let you and your guys know that the duct job is very well done. I did several site inspections yesterday and it was refreshing to see some quality work.” - William

“I would like to take this opportunity to thank you for the quick installation of our air conditioning system this past week. I would like to also express my appreciation for the great job done by Robert and Antonio. They were both courteous and helpful. They left the house in neat order and cleaned everything up when they were finished. I am cool and happy thanks to them.” - Teresa, Tyler

“.I’ve always maintained that attitude is 80% of any job and that with the proper attitude, large problems become small ones. They proved that point.” - Reggie, Tyler

“.I would also like to express my appreciation for the professional way that your crew conducted their business and team work that they exhibited. Your two men did a very good job and did not leave a mess for me to clean up. This replacement was a challenge I know and there was never a negative comment made regarding the installation..” - James, Tyler

“We have used them since we moved in our new home and have always been extremely satisfied with all employees and have kept our contract with you for the past 6 years … You have a great team…” - William, Tyler

“I have written few of these types of commendations over my many years of work. Now that I have been retired, I’ve not had any experience that would warrant such an effort on my part. Both Tony and Roberto are excellent representatives of your organization and the quality of customer service that is sorely missing in most workplaces today. To say I was pleased would be a terrible understatement. They both represent the excellence in technical and customer service that makes for a great and profitable company.” - Ron, Tyler