Heat Pump Installation, Repair & Replacement in East Texas
If you’re looking into replacing your heating and cooling system, you may have come across heat pumps. They’re not exactly new technology, but they’ve become an increasingly common option for homeowners who want to heat and cool their homes with the same equipment.
ETR installs, repairs, and maintains heat pumps in Tyler, Longview, Athens, and throughout East Texas. We’ve been working on heating and cooling systems since 1977, and we’re happy to help whether you’re considering a new heat pump or trying to get your current one working again.

Heat Pump Services We Offer in Tyler, Longview, Athens & East Texas
ETR works on new and existing heat pump systems. From installing new equipment to figuring out why an older unit isn’t heating or cooling properly, we handle the repairs, replacements, and maintenance that come with owning a heat pump.
Heat Pump Installation
Before installing a heat pump, we need to figure out what size your home actually needs. Too small, and the system could have trouble keeping up when temperatures get especially hot or cold. But bigger isn’t always better. An oversized heat pump may turn on and off too frequently, leaving some rooms warmer or cooler than others. We’ll look at your home’s size, insulation, and existing ductwork before recommending equipment. ETR installs heat pumps from several major manufacturers, so there are different options to consider depending on your home.
Heat Pump Repair
Not all heat pump problems mean the system has stopped working altogether. Sometimes it’s still running, but something seems off. Maybe you’ve noticed an unfamiliar sound coming from the outdoor unit, or the house just won’t reach the temperature on your thermostat, even after the system has been running for hours. The trouble could be something relatively simple, like a thermostat issue, or it could involve an electrical part or another component that needs repair.
ETR repairs heat pumps from all major brands and offers 24-hour on-call service for heating and cooling emergencies.
Heat Pump Replacement
At a certain point, repairing an old heat pump may cost more than it’s worth. If yours is getting close to the end of its expected lifespan, has needed several repairs recently, or just isn’t keeping up anymore, replacement may be worth considering. ETR can replace an existing heat pump or help you switch from a traditional furnace and AC system. We’ll check your current equipment first to see what can stay and what would need to be changed for the new installation.
Heat Pump Maintenance & Tune-Ups
Most air conditioners get a break during the winter, but heat pumps don’t. They’re running in the summer to cool your home and then working again when you need heat. With that much use, regular maintenance is important. During a tune-up, ETR technicians inspect the equipment for wear, clean components that have collected dirt and debris, and check for anything that might need attention before the next stretch of extreme weather.
Our Energy Savings Agreement (ESA) is another option for keeping up with maintenance, with scheduled service visits, priority scheduling, and discounts on repairs.
How a Heat Pump Works in East Texas Heat and Mild Winters
Heat pumps work a lot like regular air conditioners, with one big difference. They can also run in reverse to heat your home.
During the summer, a heat pump takes heat from inside your house and moves it outdoors. When the weather gets colder, it does the opposite, pulling heat from the outside air and moving it inside. Even when it’s cold outside, there’s still some heat in the air for the system to use.
Of course, there’s a limit to how much heat can be pulled from cold air. As temperatures drop, some heat pumps have a harder time keeping the house warm on their own. That’s why many systems also have backup heating. Depending on the setup, this might be electric heat strips or a gas furnace that takes over when needed.
For East Texas homeowners, heat pumps are worth considering because of our relatively mild winters. They can handle heating for much of the winter while also providing air conditioning during our long, hot summers.
Heat Pump vs. Furnace and AC: Which is Right for Your Home?
If you’re used to having a separate furnace and air conditioner, switching to a heat pump might seem like a pretty big change. But both setups have their advantages, and you don’t necessarily need to replace a furnace that’s still working well just to get a heat pump.
| Heat Pump | Furnace and AC |
|---|---|
| One system takes care of heating and cooling. | The furnace heats the home and a separate air conditioner handles cooling. |
| Uses electricity to move heat into or out of the home. | The air conditioner uses electricity. The furnace may run on natural gas or electricity. |
| Generally performs well in climates where winters aren’t too severe. | Gas furnaces can deliver plenty of heat even during very cold weather. |
| May need supplemental heat when outdoor temperatures get particularly low. | Furnace operation doesn’t depend on how much heat is available in the outdoor air. |
How Much Does a Heat Pump Cost in East Texas?
There’s quite a bit of variation in heat pump pricing, partly because the equipment needed for one house may be completely different from what works for another. Size is a big part of that. You don’t want to pay for a larger system than you need, but you also don’t want one that can’t keep up. To determine the right capacity, we have to look at the house itself, including its insulation, windows, ceiling height, and ductwork. Square footage is only part of the calculation.
The type of heat pump you choose also makes a difference in price. You’ll find basic models as well as higher-efficiency systems with features such as variable-speed operation. The more advanced equipment generally costs more upfront, although the electricity savings over the years may help offset some of that difference.
Then there’s the labor involved in getting everything installed. If you’re replacing an older heat pump, the existing setup may already have much of what’s needed. Switching from a different type of HVAC system can be a bigger job. Depending on your home, there may be electrical upgrades or ductwork modifications to account for in the estimate.
ETR offers free estimates for heat pump installations and replacements. We’ll look at your current setup and give you a quote for the equipment and installation.
Brands We Install and Service
ETR installs heat pumps from Trane, Lennox, and Daikin. We’re a Trane Comfort Specialist, Lennox Premier Dealer, and Daikin Comfort Pro dealer, and we can help you compare models from these manufacturers.
Already have a heat pump from another brand? That’s fine, too. Our technicians service equipment from other major HVAC manufacturers, so you can still call us for repairs or maintenance.
Heat Pump Service Areas
ETR serves homeowners in Tyler, Longview, Athens, and the surrounding East Texas area. We also provide heat pump services in Lindale, Bullard, Flint, Chandler, Whitehouse, and nearby communities.
We’ve been in East Texas since 1977 and have offices in Tyler, Longview, and Athens. If you’re not sure whether your address falls within our service area, give us a call.
Why East Texas Homeowners Choose ETR
ETR has been serving East Texas for nearly 50 years. We’ve worked on everything from older heating and cooling systems to the newer equipment homeowners are installing today. Whether we’re coming out for a repair or installing a new heat pump, we want you to know what you’re getting and what work needs to be done.
A few things to know about ETR:
- Established in 1977: We’ve served Tyler, Longview, Athens, and surrounding East Texas communities for decades.
- Experienced Technicians: Our team works on heat pumps, furnaces, air conditioners, and other HVAC equipment.
- Authorized Dealers: We’re a Trane Comfort Specialist, Lennox Premier Dealer, and Daikin Comfort Pro dealer.
- 24-Hour On-Call Service: Heating and cooling emergencies don’t always happen during regular business hours.
- Free Installation Estimates: We offer free estimates for new heat pump installations and replacements.
- BBB Accredited: ETR is a BBB Accredited Business with an A+ rating.
- Customer Reviews: You can read about other East Texas homeowners’ experiences with ETR before scheduling service.
Schedule Heat Pump Service
Need a heat pump repair or thinking about replacing your current system? ETR serves Tyler, Longview, Athens, and surrounding East Texas communities. Give us a call to schedule service or get a free estimate on a new heat pump.

Heat Pump FAQs
Can a heat pump really heat and cool my home?
Yes. It’s essentially an air conditioner that can run in reverse. In the summer, it removes heat from your house. During the winter, it pulls heat from outside and brings it indoors.
Do heat pumps work well in East Texas?
For many homes here, they do. East Texas doesn’t usually experience the prolonged freezing temperatures you see farther north, so heat pumps can handle much of our winter heating needs. And when summer arrives, you’ve already got your air conditioning covered.
How long does a heat pump last?
Around 10 to 15 years is a reasonable estimate, but that’s not an expiration date. Some heat pumps last longer, particularly when they’ve been maintained regularly. A system that runs heavily throughout the year may wear out sooner than one that gets less use.
How do I know if my heat pump needs repair?
Pay attention to changes in how it runs. If the system is staying on for hours without reaching the temperature you’ve set, or it’s suddenly making noises you haven’t heard before, it’s worth having someone take a look. Weak airflow, frequent cycling, and an unusually high electric bill can also indicate trouble.
Should I repair or replace my heat pump?
First, consider how old it is and what the repair would cost. Spending a little money to fix a newer system usually makes sense. But if you’re looking at another expensive repair on a heat pump that’s already 15 years old, replacement may be the better use of your money.
How often should a heat pump be serviced?
We recommend having it serviced twice a year, preferably before the summer and winter seasons. If you’d rather not worry about scheduling those visits yourself, ETR’s Energy Savings Agreement (ESA) includes planned maintenance appointments.
Will a heat pump work when temperatures drop below freezing?
Yes, but not every model handles freezing weather the same way. Some can continue heating effectively at very low temperatures, while others rely on supplemental heat when it gets especially cold.
Can I replace my furnace and air conditioner with a heat pump?
In many homes, yes. You may need some changes to the electrical system or ductwork, depending on what’s already installed. Another possibility is keeping a gas furnace and adding a heat pump. That’s called a dual-fuel system, and it gives you two ways to heat your home.

